Exchange, Return and Refund Policy

All items, once dispatched, are considered final sale and will be liable for exchange, return, refund or cancellation only as per the below mentioned terms.

At Swagatam, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

Swagatam is not responsible for any damage caused after delivery.

Cancellation:

Cancellation of orders can be done only if the order has not been dispatched from our warehouse. There will be a cancellation charge of Rs. 50/- for cancelling an order which is not dispatched. Once orders have been dispatched, we cannot issue a cancellation.

Exchanges:

Exchanges are possible only in cases of damage during transit or quality issues with the product. The customer is required to email us at support@swagatam.com within 3 days of delivery. Please provide your order number, name, address, and date of delivery with a brief description of the issue for our understanding.

The products must be returned in a sale-able condition with the original receipt intact and in their original packaging, in an undamaged condition and subject to following terms-

Returns and exchanges requests will be subject to checking and vetting by Swagatam.

Damages due to neglect, improper usage or wrong application will not be covered under this Policy.

Once your exchange request has been accepted, the process will be completed within 7-21 business days.

Returns and Refunds:

All items, once dispatched, are considered final sale. No refunds will be processed once the order has been dispatched.

In case the product is received in a damaged (broken, leakage or any other) condition, refund or replacement will take place only if informed within 3 days from the time of delivery. The customer is required to email us at support@swagatam.com within 3 days of delivery. Please provide your order number, name, address, and date of delivery with a brief description of the issue for our understanding.

Once the request has been vetted by our team, we will confirm the same via email. The process will be completed within 7-21 business days. Damages due to neglect, improper usage or wrong application will not be covered under this Policy.

For international orders:

We do not issue refunds for international orders. Products once dispatched are considered final sale, unless it is damaged during transit or has quality issues.

In case the product is received in a damaged (broken, leakage or any other) condition, a refund will take place only if informed within 7 days from the time of arrival. The customer is required to email us at support@swagatam.com within 7 days of delivery. Please provide your order number, name, address, and date of delivery with a brief description of the issue for our understanding.

Once the request has been vetted by our team, we will confirm the same via email. The process will be completed within 7-21 business days.